Difference between revisions of "Account security"

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'''Seguridad de cuenta''' o mantener tu cuenta de [[Spiral Knights]] segura es de la mayor importancia.
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'''Account security''', or keeping your [[Spiral Knights]] user account safe, is of great importance.
  
Si le das alguien tu información de cuenta, ellos podrían borrar tus caballeros de manera permanente. También podrías iniciar sesión en tu cuenta y tener acceso a todo lo que posees o que manejas con otros jugadores, incluyendo el contenido completo de tu arsenal y [[energía]]. También podrían hacer que seas [[veto|vetado]] del juego por infracciones a los [[Términos de Servicio]] mientras estén en tu cuenta. Por lo tanto, va en contra de los Términos de Servicio el darle tu información de cuenta a alguien más.
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If you give someone your account information, they can permanently delete your knights. They will also be able to log on as you and have access to everything you own or manage with other players, including the entire contents of your arsenal items and [[Energy]]. They may also get you [[ban|banned]] by violating the [[Terms of Service]] while logged in to your account. Therefore, it is against the Terms of Service to give your account information to anyone.
  
== Prevención ==
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== Prevention ==
La gran mayoría de las cuentas comprometidas no son debidas a que la cuenta haya sido "hackeada", sino a que se ha compartido la información de la cuenta--tu correo electrónico o la contraseña de [[Spiral Knights]], la información de pagos, etc., etc. Los siguientes son los pasos que puedes tomar para mantener tu cuenta segura:
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The vast majority of account compromises are not actually due to "hacking," but due to the sharing of account information--your email address and Spiral Knights [[password]], your payment information, and so on. The following are steps you can take to keep your account safe:
  
* '''no le des la contraseña de tu cuenta a nadie, aún si es un [[Game Master]], algún otro empleado de [[Three Rings]], o alguien en quien crees confiar. Tu contraseña debe ser solamente para que tu como dueño de la cuenta, la conozcas.''' Los Game Masters o los empleados de Three Rings no necesitan y tampoco te pedirán nunca tu contraseña.
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* '''Do not give your account password to anyone, even if they are an [[Game Master]], other employee of [[Three Rings]], or someone you otherwise trust. Your password is meant to be for you alone, as the owner of your account, to know.''' Game Masters and other Three Rings employees do not need, and will not ask for, your password.
* '''No le des la información de tus pagos a nadie.''' Esto incluye números de tarjeta de crédito, números de teléfono celular o proveedor del servicio de celular, códigos de tarjetas de juego, etc.
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* '''Do not give your payment information to anyone.''' This includes credit card numbers, cell phone numbers and mobile service carrier name, game card codes, etc.  
* Si alguien en el juego te pregunta a ti o a alguien mas por la información mencionada arriba, por cualquier razón, envía una [[queja]] inmediatamente.
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* If someone asks you or someone else for the above information in-game for any reason, [[complain]] them immediately.
* Si alguien en el juego o por medio de un correo electrónico te dirije a un sitio que pide esa información, envía un reporte acerca de esto de inmediato y anota el URL del sitio en ese reporte.
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* If someone in-game or via email directs you to a website that asks for this information, send in a report about them immediately and note the URL for the website in the report.
* Si alguien te envía algún archivo que dice que te da artículos, estadísticas o dinero en el juego, ¡no lo aceptes ni lo abras! Si ya lo abriste, bórralo completamente de tu computadora. Envía un reporte y anota la información acerca del estafador o la estafa.
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* If someone sends you a file they say can give you items, stats, or money in the game, do not accept it or open it! If you have opened it, remove it completely from your computer. Submit a report, and enter in all relevant information about the scam and the scammer.
* Crean una contraseña para tu cuenta de Spiral Knights que sea fácil para ti de recordar pero difícil para que otros la adivinen. POr ejemplo, no uses el nombre de alguien o su cumpleaños. Para consejos acerca de como crear una buena contraseña, ve a la sección "Otros enlaces" más abajo.
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* Make your Spiral Knights password easy for you to remember and difficult for others to guess. For example, don't use someone's name or a birthday. Tips on creating a good password can be found below in the "Other Links" section below.
* Asegúrate de que el correo electrónico registrado a tu cuenta sea tu propio correo. De esta manera, si alguien trata de cambiar tu contraseña, recibirás un correo pidiendo que confirmes ese cambio.
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* Make sure that the email address registered to your account is your own email address. That way, if someone tries to change your password, you will get an email asking you to confirm the change.
* Usa una contraseña para Spira Knights que no sea la misma que las contraseñas que usas para otros juegos, aplicaciones o sitios web.
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* Use a password for Spiral Knights that is not the same as passwords you may use for other games, applications, and websites.
* Recuerda escanear regularmente tu computadora para buscar virus y keyloggers, y si es posible, usa software de cortafuegos.
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* Remember to scan your computer regularly for viruses and keyloggers, and if possible, use firewall software.
  
== ¡Me piratearon! ¿Ahora qué hago? ==
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== I Was Hacked! What Do I Do? ==
Si encuentras con que has perdido el control sobre tu cuenta de Spiral Knights y la cuenta aún no ha sido vetada, haz lo siguiente:
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Should you find that you have lost control of your Spiral Knights account, and the account has not been banned, do the following:
* Intenta recuperar control de tu cuenta cambiando la contraseña, usando tu [http://www.spiralknights.com/register/ página de cuenta de Spiral Knights]. Asegúrate de cambiarla a una contraseña completamente nueva, ¡no a una que hayas usado antes!
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* También puedes usar el formato en la página [http://www.spiralknights.com/register/forgot.wm Olvidé nombre de usuario o contraseña] para tratar de recuperar tu contraseña.
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* Si Three Rings no tiene información de facturación, el nombre de la cuenta y un correo electrónico válido registrado a tu cuenta, puede ser imposible verificar tu identidad, y puede que no sea posible regresarte la cuenta. Además, los artículos o monedas que se pierdan debido a una cuenta comprometida no serán regresados o reembolsados. '''Es por esta razón que es esencial que mantengas tu computadora segura, ¡y que no des tu información de cuenta a nadie en primer lugar!''' Si no puedes recuperar el control de tu cuenta, puedes contactar al [https://www.spiralknights.com/support/#mail Servicio de Asistencia] para recobrarla, deberás proporcionar el nombre de la cuenta, la fecha en que perdiste control de la cuenta, la manera en que perdiste ese control, quién tomó control si es que lo sabes y los detalles de los pagos en esa cuenta. Si no hay información de facturación no será posible establecer que eres el propietario y no será posible recobrar la cuenta.
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== Otros enlaces ==
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* Attempt to regain control of your account by changing the password using your [http://www.spiralknights.com/register/ Spiral Knights account page].  Make sure to change it to a brand new password, not one you have used before!
* [[Términos de Servicio|Términos de Servicio de Spiral Knights]]
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* You can also use the form on the [http://www.spiralknights.com/register/forgot.wm Forgot Username or Password page] to try to recover your password.
* [http://www.spiralknights.com/register/ Página de cuenta de Spiral Knights] - Aquí puedes establecer tu preferencia de correo electrónico y contraseña
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* If Three Rings does not have billing information, the account name, and a correct email address registered to your account, it may be impossible to verify your identity, and the account may not be returned to you.  In addition, items or currency lost from the compromised account will not be returned or reimbursed.  '''This is why it is essential to keep your computer secure, and not to give out your account information in the first place!''' If you cannot regain control of your account, you can [https://www.spiralknights.com/support/#mail Contact Support] to recover it, you'll need to provide your account name, when you lost access to the account, how you lost access to the account, who took it over if known, and details on how the account was paid for. Without billing information it will not be possible to establish ownership and we will not be able to recover the account.
* [http://es.wikihow.com/escoger-una-contrase%C3%B1a-segura Escoge una contraseña segura] - Consejos para crear una buena contraseña.
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* [[Asistencia]]
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[[Categoría:Políticas]][[Categoría:Terminología]]
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== Other Links ==
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* [[Terms of Service|Spiral Knights Terms of Service]]
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* [http://www.spiralknights.com/register/ Spiral Knights account page] - Set your email address and password preferences here.
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* [http://security.yahoo.com/article.html?aid=2006102509 Choosing a Password] - Tips on creating a good password
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* [[Support]]
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[[Category:Policy]][[Category:Terminology]]

Revision as of 06:33, 25 April 2011

Account security, or keeping your Spiral Knights user account safe, is of great importance.

If you give someone your account information, they can permanently delete your knights. They will also be able to log on as you and have access to everything you own or manage with other players, including the entire contents of your arsenal items and Energy. They may also get you banned by violating the Terms of Service while logged in to your account. Therefore, it is against the Terms of Service to give your account information to anyone.

Prevention

The vast majority of account compromises are not actually due to "hacking," but due to the sharing of account information--your email address and Spiral Knights password, your payment information, and so on. The following are steps you can take to keep your account safe:

  • Do not give your account password to anyone, even if they are an Game Master, other employee of Three Rings, or someone you otherwise trust. Your password is meant to be for you alone, as the owner of your account, to know. Game Masters and other Three Rings employees do not need, and will not ask for, your password.
  • Do not give your payment information to anyone. This includes credit card numbers, cell phone numbers and mobile service carrier name, game card codes, etc.
  • If someone asks you or someone else for the above information in-game for any reason, complain them immediately.
  • If someone in-game or via email directs you to a website that asks for this information, send in a report about them immediately and note the URL for the website in the report.
  • If someone sends you a file they say can give you items, stats, or money in the game, do not accept it or open it! If you have opened it, remove it completely from your computer. Submit a report, and enter in all relevant information about the scam and the scammer.
  • Make your Spiral Knights password easy for you to remember and difficult for others to guess. For example, don't use someone's name or a birthday. Tips on creating a good password can be found below in the "Other Links" section below.
  • Make sure that the email address registered to your account is your own email address. That way, if someone tries to change your password, you will get an email asking you to confirm the change.
  • Use a password for Spiral Knights that is not the same as passwords you may use for other games, applications, and websites.
  • Remember to scan your computer regularly for viruses and keyloggers, and if possible, use firewall software.

I Was Hacked! What Do I Do?

Should you find that you have lost control of your Spiral Knights account, and the account has not been banned, do the following:

  • Attempt to regain control of your account by changing the password using your Spiral Knights account page. Make sure to change it to a brand new password, not one you have used before!
  • You can also use the form on the Forgot Username or Password page to try to recover your password.
  • If Three Rings does not have billing information, the account name, and a correct email address registered to your account, it may be impossible to verify your identity, and the account may not be returned to you. In addition, items or currency lost from the compromised account will not be returned or reimbursed. This is why it is essential to keep your computer secure, and not to give out your account information in the first place! If you cannot regain control of your account, you can Contact Support to recover it, you'll need to provide your account name, when you lost access to the account, how you lost access to the account, who took it over if known, and details on how the account was paid for. Without billing information it will not be possible to establish ownership and we will not be able to recover the account.

Other Links

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