Difference between revisions of "Billing FAQ"

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(Billing questions)
(Billing questions)
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! I sent a payment via mail but haven't received it yet?  
 
! I sent a payment via mail but haven't received it yet?  
 
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|We process the payment the same day we receive it, except on weekends. So it really depends on how fast the mail man can deliver it. Be aware weekends may also delay delivery. We often receive more of these payments via mail on Mondays, so you may want to wait for the end of the following Monday to see if it was added then. Please have extra patience with how quickly these letters are delivered, especially around holidays where mail delivery could be unusually slow.
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If you believe it has taken far too long, the most likely reason at this point would be that we did receive your letter but the information in it was so insufficient, that we couldn't tell which account it was for and there was no email address to contact you by. Or we did send an email asking for details but you haven't read the email yet. Make sure to check for any emails, including any junk folders if it was marked as such.
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If there is no email and you know there was possibly missing information in that latter, then you may contact us via billing@spiralknights.com and provide the following information:
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* The amount of the payment sent.
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* What sort of Payment (Check, Money Order etc.)
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* Your name if listed on the Check, Money Order or in a letter.
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* When the letter was sent.
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* Where it was sent from.
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* The address it was sent to.
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* Anything about the envelope or content that we can recognize it by.
  
 
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Revision as of 05:31, 12 November 2010

Energy prices

   200 Energy for $ 0.75 USD  -  That's 267 energy per dollar!
   750 Energy for $ 2.45 USD  -  That's 306 energy per dollar!
  1600 Energy for $ 4.95 USD  -  That's 323 energy per dollar!
  3500 Energy for $ 9.95 USD  -  That's 352 energy per dollar!
  7500 Energy for $19.95 USD  -  That's 376 energy per dollar!
 20000 Energy for $49.95 USD  -  That's 400 energy per dollar!

Payment options

We currently offer the following payment options:

To choose one of the first three please visit your Billing Page. Make sure you're logged in to the right account shown in the upper right corner.

We are working on adding more payment options.


Billing questions

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