Difference between revisions of "Billing FAQ"

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m (Payment Options)
m (Frequently Asked Questions: Support form ftw)
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If you believe it has taken far too long, the most likely reason at this point would be that we did receive your letter but the information in it was so insufficient, that we couldn't tell which account it was for and there was no email address to contact you by. Or we did send an email asking for details but you haven't read the email yet. Make sure to check for any emails, including any junk folders if it was marked as such.  
 
If you believe it has taken far too long, the most likely reason at this point would be that we did receive your letter but the information in it was so insufficient, that we couldn't tell which account it was for and there was no email address to contact you by. Or we did send an email asking for details but you haven't read the email yet. Make sure to check for any emails, including any junk folders if it was marked as such.  
If there is no email and you know there was possibly missing information in that latter, then you may contact us via billing@spiralknights.com and provide the following information:
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If there is no email and you know there was possibly missing information in that latter, then you may contact us via the [https://www.spiralknights.com/support/#mail support form] by selecting "Billing Inquries" and providing the following information:
 
* The amount of the payment sent.
 
* The amount of the payment sent.
 
* What sort of Payment (Check, Money Order etc.)
 
* What sort of Payment (Check, Money Order etc.)
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{{showhide|I have another question not listed here!|content =
 
{{showhide|I have another question not listed here!|content =
Please contact us via billing@spiralknights.com with your question.
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Please contact us via the [https://www.spiralknights.com/support/#mail support form] by selecting "Billing Inquries" and asking your question.
Please add your account name (not the knight name) and if it's regarding a payment already made then please list the following:
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When filling out the support form, add your account name (not the knight name) and if it's regarding a payment already made then please list the following:
 
* Name and address and last 4 digits of the credit card used.  
 
* Name and address and last 4 digits of the credit card used.  
 
* Or the email address of the PayPal account used.
 
* Or the email address of the PayPal account used.

Revision as of 02:22, 16 March 2011

Energy Prices

200 Energy for $ 0.75 USD - That's 267 energy per dollar!
750 Energy for $ 2.45 USD - That's 306 energy per dollar!
1,600 Energy for $ 4.95 USD - That's 323 energy per dollar!
3,500 Energy for $ 9.95 USD - That's 352 energy per dollar!
7,500 Energy for $19.95 USD - That's 376 energy per dollar!
20,000 Energy for $49.95 USD - That's 400 energy per dollar!

Please visit the page on Energy for much more information on how Energy works.

You can see what your Energy has been spent on, on the Energy History page on your account page. Be sure to check that you're logged into the right account, if already logged in you can see the account name in the upper right corner.

Payment Options

We currently offer the following payment options:

To choose one of the first three please visit your Billing Page. Make sure you're logged in to the right account shown in the upper right corner.

We are working on adding more payment options.

Spending Limit

We have a spending limit in place to protect the owner of the payment method from abuse, and to protect the game itself. This may seem strange that we don't want to receive all the payments players want to make, but experience unfortunately has shown us that we need to have this in place to prevent unlimited abuse, otherwise we certainly would prefer not to have such a system. We do apologize for the inconvenience this may cause for you.

Frequently Asked Questions


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