Difference between revisions of "Support"
From SpiralKnights
m (Add message box with Support Portal link) |
m |
||
| Line 13: | Line 13: | ||
* For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively. | * For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively. | ||
* For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum. | * For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum. | ||
| − | * For specific billing questions, | + | * For specific billing questions, please use the [https://www.spiralknights.com/support/#mail support form]. Be sure to include your '''account name''' (not the knight name) and if it's regarding a payment already made then please list the following: |
| − | ** Name | + | ** Name, address and last 4 digits of the credit card used. |
** Or the email address of the PayPal account used. | ** Or the email address of the PayPal account used. | ||
** Dates and amounts of the payments. | ** Dates and amounts of the payments. | ||
Revision as of 21:21, 25 March 2011
|
If you are looking for general support options, try the Support Portal. |
| The support portal has useful links for Technical, Billing, In-Game, and Account Support. |
Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas.
Have questions?
Please address your support inquiries to the following, depending on their nature:
- To report violations of the Terms of Service, use the complaint system.
- For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
- For general discussion, visit the General Discussion forum.
- For specific billing questions, please use the support form. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
- Name, address and last 4 digits of the credit card used.
- Or the email address of the PayPal account used.
- Dates and amounts of the payments.
- Information on other payment method used.
- As well as listing the problem or question.
Other useful links
- Spiral Knights' Terms of Service
- How to complain players who break the Terms of Service
- Account security
- Technical issues FAQ
- Billing FAQ
