Difference between revisions of "Billing FAQ"
From SpiralKnights
(Created page with '=Payment options:= We currently offer the following payment options: - #Credit/debit card Credit/debit cards - PayPal - PaidByCash - Money via mail To choose one of the fi…') |
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Revision as of 00:16, 12 November 2010
Payment options:
We currently offer the following payment options:
- #Credit/debit card Credit/debit cards - PayPal - PaidByCash - Money via mail
To choose one of the first three please visit your Billing Page. Make sure you're logged in to the right account shown in the upper right corner.
Credit/debit card
We accept VISA, MasterCard, American Express and Discover Card cards. Debit / ATM cards should work fine too. This is the preferred payment mechanism as it gives you instant access and keeps things simple for us and inexpensive for you.
Prepaid cards as long as they are a VISA, MasterCard, American Express and Discover Card can be used too. And is certainly recommendable for those who worry about the security of using their cards online. That way you only risk the amount of that card.
- Is your Credit Card server secure?
Absolutely. Our credit card server is secured with 128bit industry-standard SSL encryption. You can verify this by looking for the golden padlock in the bottom corner of your web browser window.
- What appears on my credit card statement?
Your credit card statement will show a billing for 'Spiral Knights' as well as our phone number.
PayPal
You can choose to pay for Energy using a PayPal account. This is an automated payment option that gives you the Energy as soon as your PayPal payment has completed, no need to wait for us to process it.
If you need to make manual PayPal payments then that is possible to. Visit the PayPal website, log in to your existing account or set up a PayPal account, choose Send Money, and send your payment to paypal@threerings.net. Be sure to add your account name (not the name of you knight) and what you would like to purchase to the note field. Then we will process this payment as soon as possible and reply to your PayPal payment email with confirmation.
Be aware that PayPal accounts can be set up to make instant payments, or use eChecks which work like regular checks which have to clear before payment is made. eChecks are typically due to the main funding source on the PayPal account being a bank account. If you have funds already in your PayPal account or you fund it from a credit card then you would make instant payments with no delay. For more information on this please see PayPal's Help Pages.
