Difference between revisions of "Billing FAQ"
From SpiralKnights
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| + | =Energy prices= | ||
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=Payment options:= | =Payment options:= | ||
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To choose one of the first three please visit your [https://billing.spiralknights.com/billing/shared/select_type.jspx?choice=coins Billing Page]. Make sure you're logged in to the right account shown in the upper right corner. | To choose one of the first three please visit your [https://billing.spiralknights.com/billing/shared/select_type.jspx?choice=coins Billing Page]. Make sure you're logged in to the right account shown in the upper right corner. | ||
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| + | We are working on adding more payment options. | ||
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| − | == | + | ==PaidByCash== |
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| + | PaidByCash allows you to easily pay cash for an online purchase at one of more than 60,000 locations in the United States. | ||
| + | Search [http://www.paidbycash.com/pbc/home.jsp?merchantId=95 HERE] to find the location nearest you. | ||
| + | |||
| + | * Get a Payment Code from the PaidByCash website, then go pay cash at one of the locations. | ||
| + | * Receive a Virtual MasterCard loaded with the amount you've paid cash and use that MasterCard for your online purchase. | ||
| + | * Enter the MasterCard number in the credit card number field and select the option you wish to buy. | ||
| + | |||
| + | Keep in mind that your MasterCard may retain a balance after your transaction (depending on the cash value you put into the card), so don't lose it! | ||
| + | |||
| + | For more information on how PaidByCash works, click [http://www.paidbycash.com/How_It_Works.htm HERE]. | ||
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| + | ==Money via mail== | ||
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| + | If none of these options are available to you, or you simply prefer not to use any of these. Then you are welcome to send us money directly to our office in San Francisco instead. | ||
| + | |||
| + | Be aware we only accept payments in US Dollars. But if you have a Money Order or Check made out then you can have it made out in US Dollars while paying in your own local currency. | ||
| + | |||
| + | We can't really recommend sending cash, since it poses a risk when cash is visible in an envelope, so this is at your own risk. | ||
| + | |||
| + | Along with the payment please add the following: | ||
| + | * Your account name (not the knight name). | ||
| + | * Your email address. We will send you a confirmation email when your payment is received. | ||
| + | * Which Energy Package you would like to purchase. | ||
| + | * If you decorate your envelope or include a fun note, we may display it on the office wall! | ||
| + | |||
| + | Please make this payable to: Three Rings Design, Inc. | ||
| + | |||
| + | Send your mail to: | ||
| − | + | Three Rings Design | |
| + | P.O. Box 482 | ||
| + | San Francisco | ||
| + | CA 94104-0482 | ||
| + | USA | ||
Revision as of 00:36, 12 November 2010
Contents
Energy prices
Payment options:
We currently offer the following payment options:
- Credit/debit cards
- PayPal
- PaidByCash
- Money via mail
To choose one of the first three please visit your Billing Page. Make sure you're logged in to the right account shown in the upper right corner.
We are working on adding more payment options.
Credit/debit card
We accept VISA, MasterCard, American Express and Discover Card cards. Debit / ATM cards should work fine too. This is the preferred payment mechanism as it gives you instant access and keeps things simple for us and inexpensive for you.
Prepaid cards as long as they are a VISA, MasterCard, American Express and Discover Card can be used too. And is certainly recommendable for those who worry about the security of using their cards online. That way you only risk the amount of that card.
- Is your Credit Card server secure?
Absolutely. Our credit card server is secured with 128bit industry-standard SSL encryption. You can verify this by looking for the golden padlock in the bottom corner of your web browser window.
- What appears on my credit card statement?
Your credit card statement will show a billing for 'Spiral Knights' as well as our phone number.
PayPal
You can choose to pay for Energy using a PayPal account. This is an automated payment option that gives you the Energy as soon as your PayPal payment has completed, no need to wait for us to process it.
If you need to make manual PayPal payments then that is possible to. Visit the PayPal website, log in to your existing account or set up a PayPal account, choose Send Money, and send your payment to paypal@threerings.net. Be sure to add your account name (not the name of you knight) and what you would like to purchase to the note field. Then we will process this payment as soon as possible and reply to your PayPal payment email with confirmation.
Be aware that PayPal accounts can be set up to make instant payments, or use eChecks which work like regular checks which have to clear before payment is made. eChecks are typically due to the main funding source on the PayPal account being a bank account. If you have funds already in your PayPal account or you fund it from a credit card then you would make instant payments with no delay. For more information on this please see PayPal's Help Pages.
PaidByCash
PaidByCash allows you to easily pay cash for an online purchase at one of more than 60,000 locations in the United States. Search HERE to find the location nearest you.
- Get a Payment Code from the PaidByCash website, then go pay cash at one of the locations.
- Receive a Virtual MasterCard loaded with the amount you've paid cash and use that MasterCard for your online purchase.
- Enter the MasterCard number in the credit card number field and select the option you wish to buy.
Keep in mind that your MasterCard may retain a balance after your transaction (depending on the cash value you put into the card), so don't lose it!
For more information on how PaidByCash works, click HERE.
Money via mail
If none of these options are available to you, or you simply prefer not to use any of these. Then you are welcome to send us money directly to our office in San Francisco instead.
Be aware we only accept payments in US Dollars. But if you have a Money Order or Check made out then you can have it made out in US Dollars while paying in your own local currency.
We can't really recommend sending cash, since it poses a risk when cash is visible in an envelope, so this is at your own risk.
Along with the payment please add the following:
- Your account name (not the knight name).
- Your email address. We will send you a confirmation email when your payment is received.
- Which Energy Package you would like to purchase.
- If you decorate your envelope or include a fun note, we may display it on the office wall!
Please make this payable to: Three Rings Design, Inc.
Send your mail to:
Three Rings Design P.O. Box 482 San Francisco CA 94104-0482 USA
