Latest revision as of 20:42, 22 November 2016

Glacial Prize Box Promotion

During the Glacial Prize Box Promotion, players may purchase a "prize box package" between the posting of this announcement and 11:59 PM PST December 11, 2016. This promotion is open to players using whichever payment method they prefer (including credit card, PayPal, Paymentwall and checks and money orders). Payments from Boku (mobile phone payments) cannot be accepted for these prize box packages. Prize boxes can only be purchased on their own and are not included with purchases of energy. You can be certain that your purchase qualifies if a shows up in the package description on the billing page when you go to make your purchase.

Your prize box will be redeemable on any one character associated with your account. After making a purchase, your prize boxes should be delivered to you via an in-game mail from Spiral HQ. If you made your purchase while logged in to the game, you may need to log out and back on again for it to appear. All items found inside a Glacial Prize Box are delivered unbound. Available prize box items include....

• Permafrost Aura (new)
• Crystalline Defender (new, shield)
• Maskeraith (Freeze) Pod
• Arctic Acolyte Mantle (new)
• Arctic Acolyte Hood (new)
• Arctic Disciple Wings
• Arctic Crown
• Arctic Shackles
• Arctic Pauldrons
• Additional new armors and helms
• New accessories

About Prize Boxes

Prize Boxes are a special type of in-game Lockbox item that do not require a Silver Key to open. Prize Boxes are stored in the Usable tab of your character's Arsenal, and can be opened by right-clicking them and selecting the "Open" option.

Promotion Details

• Purchase must be made between the posting of this announcement and 11:59 PM PST December 11, 2016.
• Glacial Prize Boxs may be purchased for $4.95 each, 5 boxes for $19.95 or 14 boxes for $49.95. Prize boxes can only be purchased on their own and are not included with purchases of energy.

PayPal

It is important to note that some PayPal payment options can take several days to clear. All purchases must clear during the promotion period for them to be eligible for prize boxes. If the payment clears after the promotion period, it will not be successful. Bank transfers and eChecks are the most common form of "delayed" payment.

Checks & Money Orders

Checks and Money Order purchases must be issued by US banks and must be postmarked by the last day of the promotion, December 11, 2016. Payments postmarked after December 11, 2016 will not receive prize boxes.

Collecting Your Prize Box

Your prize boxes will be delivered to you via an in-game mail from "Spiral HQ".

Prize Box Distribution and Value

All eligible purchases will receive a prize box containing one (1) item, but the distribution is arbitrary, regardless of the amount of the transaction or the frequency with which purchases are made. The probability of receiving a specific item is always the same, regardless of how many purchases you make during the promotional period.

The distribution of probabilities for the bonus items included within the Glacial Prize Boxs will be as follows:

3% chance for the following:

• Arctic Crown
• Arctic Disciple Wings
• Arctic Pauldrons
• Arctic Shackles
• Crystalline Defender (new, shield)
• Permafrost Aura (new)

3% chance for the following:

• Maskeraith (Freeze) Pod

4% chance for the following:

• Arctic Acolyte Mantle (new)
• Arctic Rogue Mail

7% chance for the following:

• Arctic Acolyte Hood (new)
• Arctic Rogue Mask

9% chance for the following:

• Glacial Bolted Vee
• Glacial Bomb Bandolier
• Glacial Com Unit
• Glacial Crest
• Glacial Headband
• Glacial Helm-Mounted Display
• Glacial Maid Headband
• Glacial Mech Wings
• Glacial Parrying Blade
• Glacial Plume
• Glacial Ribbon
• Glacial Scarf
• Glacial Side Blade
• Glacial Vertical Vents
• Glacial Wings

16% chance for the following:

• Glacial Gremlin Suit
• Glacial Mecha Suit
• Glacial Onesie
• Glacial Spiraltail Mail
• Glacial Stranger Robe

28% chance for the following:

• Glacial Gremlin Helm
• Glacial Mecha Helm
• Glacial Snooze Night Cap
• Glacial Spiraltail Mask
• Glacial Stranger Hat

30% chance for the following:

• Glacial Bunny Tail
• Glacial Cat Tail
• Glacial Clockwork Crest
• Glacial Exhaust Pipes
• Glacial Extension Cord
• Glacial Extra broken Vertical Vents
• Glacial Extra Vertical Vents
• Glacial Gear Halo
• Glacial Grand Topper
• Glacial Gremlin Goggles
• Glacial Pony Tail
• Glacial Sealed Pauldrons
• Glacial Spiral Horns
• Glacial Spiraltail
• Glacial Tome
• Glacial Whiskers
• Glacial Wind-up Key
• Glacial Wrench

Grey Havens offers no substitutions for these items. These items have no cash or redemption value with Grey Havens and cannot be returned for a discount.

If you are unable to retrieve your prize box or have any questions, please contact us through the Support Form so we can resolve the problem.