Surprise Box 2017 Promotion

During the Surprise Box 2017 Promotion, players will receive a "prize box" between the posting of this announcement and 11:59 PM PDT April 17, 2017. This promotion is open to players using whichever payment method they prefer (including credit card, PayPal, Paymentwall, and checks and money orders). Payments from Boku (mobile phone payments) cannot be accepted for these prize box packages. Prize boxes can only be purchases on their own and are not included with purchases of energy. You can be certain that your purchase qualifies if a shows up next to your chosen package on the billing page when you go to make your purchase. Your prize box will be redeemable on any one character associated with your account. After making a purchase, your prize boxes should be delivered to you via an in-game mail from Spiral HQ. If you made your qualifying purchase while logged in to the game, you may need to log out and back on again for it to appear. All items found inside a Surprise Box 2017 are delivered unbound.

About Prize Boxes

Prize Boxes are a special type of in-game Lockbox item that do not require a Silver Key to open. Prize Boxes can contain more than one item. Prize Boxes are stored in the Usable tab of your character's Arsenal, and can be opened by right-clicking them and selecting the "Open" option.

Promotion Details

• Purchase must be made between the posting of this announcement and 11:59 PM PDT April 17, 2017 to be eligible.
• Surprise Boxes may be purchases for $4.95 each, 5 boxes for $19.95 or 14 boxes for $49.95. Prize boxes can only be purchased on their own and are not included with purchases of energy.

PayPal

• It is important to note that some PayPal payment options can take several days to clear. All purchases must clear during the promotion period for them to be eligible for prize boxes. If the payment clears after the promotion period, it will not be successful. Bank transfers and eChecks are the most common form of "delayed" payment.

Checks & Money Orders

Checks and Money Order purchases must be issued by US banks and must be postmarked by the last day of the promotion, April 17, 2017. Payments postmarked after April 17, 2017 will not receive prize boxes.

Collecting Your Prize Box

Your prize boxes will be delivered to you via an in-game mail from "Spiral HQ".

Prize Box Distribution and Value

All eligible purchases will receive a prize box containing at least one (1) item, but the distribution is arbitrary, regardless of the amount of the transaction or the frequency with which purchases are made. The probability of receiving a specific item is always the same, regardless of how many purchases you make during the promotional period.

Each Surprise Box 2017 will randomly grant one (1) of the following:

• Polar Prize Box
• Spiraltail Prize Box
• Guild Hall Prize Box
• Hunter Prize Box 2016
• Wicked Prize Box 2016
• Dangerous Prize Box
• Volcanic Prize Box
• Glacial Prize Box

Each Surprise Box also includes Confetti items, and has a 2% chance for a Stately Cap.

Grey Havens offers no substitutions for these items. These items have no cash or redemption value with Grey Havens and cannot be returned for a discount.

If you are unable to retrieve your prize box or have any questions, please contact us through the Support Form so we can resolve the problem.