A ban is a disciplinary action by a Game Master when a player is found to have broken one or more rules laid out in the Community Standards and Terms of Service. It results in a player's account not being able to log on to Spiral Knights.
Types of Bans
There are two kinds of bans: temporary and permanent. The Game Masters decide which kind to issue depending on the magnitude of the rules violation, whether the player has been issued a warning before, and whether the player is a repeat offender. When a banned player attempts to log in to Spiral Knights, they receive a message box explaining that they are banned, and the reason for it.
If you were temporarily banned, you will need to wait out the time shown on the login screen. This is a temporary suspension meant as a warning to prevent you from repeating those or any other violations of our Terms of Service.
If your account was permanently banned, you will be told you are no longer allowed to log into any Spiral Knights accounts. We will warn and temporarily suspend for violations of our Terms of Service, but if violations continue or your initial action was severe enough, your account may be banned permanently. Permanently is exactly as it sounds, permanent.
Activities that can Result in a Ban
Harassment can be defined as repeated actions that target an individual or group for the purpose of bringing about feelings of discomfort or distress.
Harassment is not allowed and may result in an account being banned from Spiral Knights.
Foul and Abusive Language
Using vulgar, obscene, or offensive language is against the rules. This includes racial, sexual, or religious slurs or other deliberately offensive remarks directed at another player or group of players.
While there is a chat filter present in the game, this does not excuse offensive language or behavior. Misspelling or mis-spacing words to get around the filter will be treated as swearing and dealt with accordingly.
Foul language used outside the chat, for example in knight and guild names, is likewise not acceptable.
The chat client and discussion forums exist so that players may communicate with each other. Spamming is repeatedly sending letters, messages, or nonsense, in a way that makes it difficult for other players to communicate. Spamming inconveniences other players and is considered bad behavior.
How do I Appeal my Ban?
The only way to appeal a ban is for the owner of the banned account to submit a ticket via Email Support. If the Email Support page does not work for the owner of the banned account, try emailing firstname.lastname@example.org. Below are some tips for making the best appeal possible:
- Include the name of at least one of your knights so that your account can be looked up.
- Feel free to request information on the reason for your ban, if you are not sure and the message you see when you try to log in to your banned account (see pictures above) does not clarify enough.
- Provide any information you think is relevant to your case.
- Remember that even if your little brother did it, you are responsible for your account. See our account security page for more information on this.
- Use forum posts, in-game mail, or in-game chat to try to appeal your ban. Appeals must be submitted via the above support contact methods so that Three Rings has an official record of them.
- Urge others try to appeal your ban on your behalf--Three Rings can only discuss account information with the owner of an account, for privacy reasons.
- Create a new account in order to ask about a ban--this is called ban evasion, and is in itself a bannable offense.
- Spam your appeal over and over. One appeal is enough to get your appeal into the review queue. If you have additional information for the reviewer or want to make sure your mail got through, you may of course send a follow-up message.
It may take a few business days for a Game Master to thoroughly review your case and reply to your appeal.
- Account security
- Complain - report a player for misbehaving
- Game Master
- Support Portal
- Community Standards