Difference between revisions of "Support"

Revision as of 01:40, 8 March 2011

	If you are looking for general support options, try the Support Portal.
	The support portal has useful links for Technical, Billing, In-Game, and Account Support.

Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas.

Have questions?

Please address your support inquiries to the following, depending on their nature:

• To report violations of the Terms of Service, use the complaint system.
• For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
• For general discussion, visit the General Discussion forum.
• For specific billing questions, email billing AT spiralknights DOT com. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
  • Name and address and last 4 digits of the credit card used.
  • Or the email address of the PayPal account used.
  • Dates and amounts of the payments.
  • Information on other payment method used.
  • As well as listing the problem or question.

Other useful links

• Spiral Knights' Terms of Service
• How to complain players who break the Terms of Service
• Account security
• Technical issues FAQ
• Billing FAQ