Difference between revisions of "Support"
From SpiralKnights
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+ | {{Message_box| | ||
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+ | heading=If you are looking for general support options, try the ''[[Support Portal]]''.| | ||
+ | message = The support portal has useful links for Technical, Billing, In-Game, and Account Support.}} | ||
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Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas. | Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas. | ||
Revision as of 01:40, 8 March 2011
If you are looking for general support options, try the Support Portal. | |
The support portal has useful links for Technical, Billing, In-Game, and Account Support. |
Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas.
Have questions?
Please address your support inquiries to the following, depending on their nature:
- To report violations of the Terms of Service, use the complaint system.
- For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
- For general discussion, visit the General Discussion forum.
- For specific billing questions, email billing AT spiralknights DOT com. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
- Name and address and last 4 digits of the credit card used.
- Or the email address of the PayPal account used.
- Dates and amounts of the payments.
- Information on other payment method used.
- As well as listing the problem or question.
Other useful links
- Spiral Knights' Terms of Service
- How to complain players who break the Terms of Service
- Account security
- Technical issues FAQ
- Billing FAQ