Difference between revisions of "Support"
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== Other useful links == | == Other useful links == | ||
* Spiral Knights' [[Terms of Service]] and [[Community Standards]] | * Spiral Knights' [[Terms of Service]] and [[Community Standards]] | ||
+ | * [[Support Portal]] | ||
* How to [[complain]] players who break the Terms of Service | * How to [[complain]] players who break the Terms of Service | ||
* [[Account security]] | * [[Account security]] |
Latest revision as of 23:42, 27 November 2012
If you are looking for general support options, try the Support Portal. | |
The support portal has useful links for Technical, Billing, In-Game, and Account Support. |
Have questions?
Please address your support inquiries to the following, depending on their nature:
- To report violations of the Terms of Service and Community Standards, use the complaint system.
- For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
- For general discussion, visit the General Discussion forum.
- For specific billing questions, please use the support form. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
- Name, address and last 6 digits of the credit card used.
- Or the email address of the PayPal account used.
- Dates and amounts of the payments.
- Information on other payment method used.
- As well as listing the problem or question.
Other useful links
- Spiral Knights' Terms of Service and Community Standards
- Support Portal
- How to complain players who break the Terms of Service
- Account security
- Technical issues FAQ
- Billing FAQ