Difference between revisions of "Support"

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* For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively.
 
* For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively.
 
* For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum.
 
* For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum.
* For specific billing questions, email billing AT spiralknights DOT com.  Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
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* For specific billing questions, please use the [https://www.spiralknights.com/support/#mail support form].  Be sure to include your '''account name''' (not the knight name) and if it's regarding a payment already made then please list the following:
** Name and address and last 4 digits of the credit card used.
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** Name, address and last 4 digits of the credit card used.
 
** Or the email address of the PayPal account used.
 
** Or the email address of the PayPal account used.
 
** Dates and amounts of the payments.
 
** Dates and amounts of the payments.

Revision as of 21:21, 25 March 2011

Template-info.png If you are looking for general support options, try the Support Portal.
The support portal has useful links for Technical, Billing, In-Game, and Account Support.

Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas.

Have questions?

Please address your support inquiries to the following, depending on their nature:

  • To report violations of the Terms of Service, use the complaint system.
  • For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
  • For general discussion, visit the General Discussion forum.
  • For specific billing questions, please use the support form. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
    • Name, address and last 4 digits of the credit card used.
    • Or the email address of the PayPal account used.
    • Dates and amounts of the payments.
    • Information on other payment method used.
    • As well as listing the problem or question.

Other useful links

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