Difference between revisions of "Support"

Revision as of 17:52, 28 March 2011

	*If you are looking for general support options, try the Support Portal.*
	The support portal has useful links for Technical, Billing, In-Game, and Account Support.

Please address your support inquiries to the following, depending on their nature:

To report violations of the Terms of Service and Community Standards, use the complaint system.
For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
For general discussion, visit the General Discussion forum.
For specific billing questions, please use the support form. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
- Name, address and last 4 digits of the credit card used.
- Or the email address of the PayPal account used.
- Dates and amounts of the payments.
- Information on other payment method used.
- As well as listing the problem or question.

@@ Line 5: / Line 5: @@
 heading=If you are looking for general support options, try the ''[[Support Portal]]''.|
 message = The support portal has useful links for Technical, Billing, In-Game, and Account Support.}}
-Thank you for helping us with the Preview Event of Spiral Knights! We're still in a developmental stage, so bugs are bound to pop up every now and then - we'll appreciate your bug reports and ideas.
 == Have questions? ==
 Please address your support inquiries to the following, depending on their nature:
-* To report violations of the [[Terms of Service]], use the [[complain|complaint system]].
+* To report violations of the [[Terms of Service]] and [[Community Standards]], use the [[complain|complaint system]].
 * For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively.
 * For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum.