Difference between revisions of "Support"
From SpiralKnights
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| − | + | {{Message_box| | |
| + | id=Update| | ||
| + | backgroundcolor =#c7dbea| | ||
| + | image =Template-info.png| | ||
| + | heading=If you are looking for general support options, try the ''[[Support Portal]]''.| | ||
| + | message = The support portal has useful links for Technical, Billing, In-Game, and Account Support.}} | ||
== Have questions? == | == Have questions? == | ||
Please address your support inquiries to the following, depending on their nature: | Please address your support inquiries to the following, depending on their nature: | ||
| − | * To report violations of the [[Terms of Service]], use the [[complain|complaint system]]. | + | * To report violations of the [[Terms of Service]] and [[Community Standards]], use the [[complain|complaint system]]. |
* For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively. | * For technical issues and bug reports, visit the [http://forums.spiralknights.com/forum/5 Technical Support] and [http://forums.spiralknights.com/forum/6 Bug Reports] forums, respectively. | ||
* For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum. | * For general discussion, visit the [http://forums.spiralknights.com/forum/1 General Discussion] forum. | ||
| − | * For specific billing questions, | + | * For specific billing questions, please use the [https://www.spiralknights.com/support/#mail support form]. Be sure to include your '''account name''' (not the knight name) and if it's regarding a payment already made then please list the following: |
| − | ** Name | + | ** Name, address and last 6 digits of the credit card used. |
** Or the email address of the PayPal account used. | ** Or the email address of the PayPal account used. | ||
** Dates and amounts of the payments. | ** Dates and amounts of the payments. | ||
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== Other useful links == | == Other useful links == | ||
| − | * Spiral Knights' [[Terms of Service]] | + | * Spiral Knights' [[Terms of Service]] and [[Community Standards]] |
| + | * [[Support Portal]] | ||
* How to [[complain]] players who break the Terms of Service | * How to [[complain]] players who break the Terms of Service | ||
* [[Account security]] | * [[Account security]] | ||
Latest revision as of 23:42, 27 November 2012
|
If you are looking for general support options, try the Support Portal. |
| The support portal has useful links for Technical, Billing, In-Game, and Account Support. |
Have questions?
Please address your support inquiries to the following, depending on their nature:
- To report violations of the Terms of Service and Community Standards, use the complaint system.
- For technical issues and bug reports, visit the Technical Support and Bug Reports forums, respectively.
- For general discussion, visit the General Discussion forum.
- For specific billing questions, please use the support form. Be sure to include your account name (not the knight name) and if it's regarding a payment already made then please list the following:
- Name, address and last 6 digits of the credit card used.
- Or the email address of the PayPal account used.
- Dates and amounts of the payments.
- Information on other payment method used.
- As well as listing the problem or question.
Other useful links
- Spiral Knights' Terms of Service and Community Standards
- Support Portal
- How to complain players who break the Terms of Service
- Account security
- Technical issues FAQ
- Billing FAQ
